Friday, 24 December 2010
Thanks to British Airways and BAA, the Sticker household will have a much diminished Christmas.
The reason for this is simple; presents were being transported to Vancouver by our girls. Then the snow (Although not a great deal by all accounts) hit Heathrow. Luggage had already been checked in, containing presents for friends and relatives over here. Luggage was supposed to follow a day after our girls arrived. Enquiries at Vancouver Airport found no cases. The following two days brought the news that the cases in question were, apparently, due to stay in Heathrow. Then the cases were supposed to be in Vancouver, where they had not, according to staff, arrived. Repeated visits to Vancouver Airport seeking said have proved fruitless. Considerable expenses (Extra travel, Ferry journeys, working time lost) have been incurred. Lawyers are to be consulted.
To date (late Christmas Eve) there has been a complete lack of presence of any presents. With BA's record of luggage tracking we have no expectation of ever seeing them again. We had hoped for better, thinking that the bad old days of 'Thiefrow' were long past. This appears not to be so. The luggage tracking system for checked baggage appears to be just as inefficient as it ever was, despite bar coded luggage tags and sufficient computing power to control a multitude of space flights. Under the circumstances, it would seem that to expect efficiency from Heathrow, BAA and British Airways would seem to be the triumph of hope over experience.
Mrs S is bitterly disappointed, as is Sister in law, our girls, and the rest of our disparate little clan.